Javier Inclán is an executive leader with over 18 years of experience in operations and support services administration. Executive leadership is a topic that is near and dear to Javier. He sees it as the foundation and cornerstone of what makes people successful, whether in their careers or in other aspects of their lives. He prides himself on his mentoring and leadership skills and he passionately believes that guiding others effectively and earning respect is determined by the way someone acts, not by the position they hold. He knows that people learn through example and will follow a leader who genuinely cares and supports them.
One of Javier’s many talents is his ability to recognize different leadership styles and when to apply them, as well as intuitively detect how others will respond. He understands how important it is to be flexible and adapt to diverse situations such as the type of organization you’re working with or whether your employees are introverts or extroverts. There are many factors that influence the way people respond to what’s expected of them, so a good leader knows how to guide people the way they need to be guided. Studying people’s behavioral background is a great way to get the most out of a team. For example, some people respond to a more stern and direct approach, while others might prefer things in writing. Some people don’t want public recognition, whereas other people might need a pat on the back in order to feel validated and necessary within an organization. When he inherited an organization with human resource challenges, he brought the team together using teamwork and collective problem-solving and sought out and encouraged the diverse skills he found within the team. As a result of his people-centric management style, employees’ morale, engagement, and productivity increased, and customer satisfaction jumped from 50% to 80%.
After spending five years with the US Army as a Facility Operations Specialist, Team Leader, and Branch Chief within the Research, Development and Engineering Command’s (RDECOM) Communications-Electronics Research, Development and Engineering Center (CERDEC), Javier took a job with the Department of Agriculture (USDA) Food and Nutrition Service as the Deputy Director of Logistics & Facilities Management. This was followed by the Director of the Operations and Facilities Division. He then worked for the U.S. Department of Transportation in the role of Associate Director for Property and Space Management. While working at the USDA, Javier Inclán went to the Center for Creative Leadership (CCL), which is an organization that teaches leadership development skills. Having most recently experienced only the government side of the business world for a number of years, this was his first introduction to executive coaching and leadership principles in a privatized setting. He immediately started exploring what he could do for people who work for non-federal organizations. He also completed the Leadership in a Democratic Society course offered by the U.S. Office of Personnel Management’s (OPM) Federal Executive Institute (FEI) where he formed lasting friendships with fellow federal employees who are still in touch to this day. During his tenure at the National Science Foundation (NSF), Javier has held numerous positions. He is currently Deputy Office Head, Office of Information and Resource Management. Prior to this role, he worked as the Acting Division Director for Human Resource Management and Senior Advisor to the Office of the Director, the Acting Division Director for Administrative Services, and the Deputy Division Director – Division of Administrative Services/ Chief Sustainability Officer.
Mentorship is something that has also played a huge role in Javier’s life. He has maintained an informal mentor relationship with many people who worked with him at other agencies, and he currently serves as a formal mentor at the National Science Foundation (NSF).
Javier received his B.A. in history from William Paterson College and his M.A. in administrative science from Fairleigh Dickinson University. He is currently pursuing an Ed.D. in Interdisciplinary Leadership from Creighton University and lives in the Washington, DC area. He is fluent in both Spanish and English.
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